The questions only you can answer? Voxori doesn’t guess at them.
“Can I bring the dog in?” “Do you need a referral?” “Is there parking?” Questions that live in no calendar, and that a general-purpose AI would cheerfully make up.
The knowledge base gives Voxori your facts. She uses those and nothing else — and says plainly that she doesn’t know when the answer isn’t in there.
A module on top of Voxori Base · included in Voxori Complete · €0 setup
Only your facts — that is the whole trick
A language model that knows nothing will invent something plausible. That is exactly the problem with AI on the phone: it sounds right and it isn’t. Voxori is built hard against that — at the core of the system sits an instruction saying nothing may be claimed that isn’t certain.
The knowledge base is where you decide what is certain. You record question-and-answer pairs: opening hours around public holidays, parking, rates, whether you work with a referral, which brands you do and don’t take on. Voxori draws on that and on nothing else.
If those answers already sit on your website, Voxori can import them from there. You see the imported items first and approve them before a single one reaches the phone.
Knowledge base & website import, concretely.
Answers that are yours
Question-and-answer pairs you record yourself. What is in there is true, because you put it there.
Not in there means no guess
No answer in the knowledge base means saying honestly that it isn’t known, and transferring the call if you want. Never a plausible-sounding invention.
Import from your own website
Voxori can read your site and pull draft answers out of it. Per item you see where it came from.
You approve it, not the scanner
Imported items never go live unseen. You read them, correct what is wrong, and only then switch them on.
Updating takes a minute
If a rate or an opening time changes, you edit the item. The next caller hears the new answer.
The same facts on every channel
The same facts apply on the phone and in the chat widget. One source, not two versions of the truth.
What the knowledge base does not do
It is a set of facts, not an all-knowing assistant:
It does not search your website live. What gets used during a call is what is in the knowledge base. Change your site and the answer only changes once you edit the item or import again.
It pulls nothing out of your own systems. Looking up an order status or a file is something else — that is custom work we set up and test per customer, and it sits outside this module.
It will not invent an answer to be helpful. That can feel strict: on a question that is slightly different from what is in there, Voxori would rather say she doesn’t know than say something almost right. That is a choice, not a shortcoming.
What does it cost?
Knowledge base & website import is a separate module on top of Voxori Base (€79/mo) at +€19/mo, and it is included in Voxori Complete (€319/mo). You never pay more than the Voxori Complete price: stack modules beyond that amount and you get Voxori Complete. €0 setup, cancel monthly, prices exclude VAT.
Questions about Knowledge base & website import.
What is the difference with the Voxori Knowledge Base on this website?
The Voxori Knowledge Base on voxori.nl is our own library of guides for business owners. This module is something else: it is your set of facts, used only by your own phone line to answer questions from your customers.
How many questions do I have to enter myself?
Often fewer than you expect. Ten to twenty good answers cover most of what gets asked. If they are already on your website, we take them from there and you only have to check them.
What happens on a question that isn’t in there?
Then Voxori says she doesn’t know and offers to transfer the call or take a callback note. No answer is invented — that is the core of how the system is built.
Does the website import go live by itself?
No. Imported items start as drafts. You approve them before they can be used in a call.
Which plan is this part of?
It is the module “Knowledge base & website import” on top of Voxori Base, and it is included in Voxori Complete by default. We fill it in together with you during guided onboarding.
See also Customer service chat widget, All modules or Frequently asked questions. Question not answered? Check the full FAQ or ask us directly.