Frequently asked questions about Voxori.

One all-in price for everything: Voxori Complete, €319/month. Or build your own: Voxori Base €79/month plus the modules you pick, each with a flat monthly price — together never more than €319 (price ceiling). Prefer no subscription? Voxori Flex bills €0.32 per minute, per second. €0 setup, cancel monthly, 30-day money-back guarantee.

Subscriptions have no minute cap (fair use). Only Voxori Flex bills per minute: €0.32, billed per second — an average call of 60–90 seconds comes to roughly €0.50. No Twilio passthrough, no hidden per-minute fees on subscriptions.

Two gates that protect spend: (1) €0 setup — no start-up invoice at all, (2) 30-day money-back guarantee if you don't like it. Plus: we run guided pilot calls together before unattended use, so you hear the quality before a real caller does.

Monthly, no reason needed, no penalty. You keep the logs of your calls.

Yes. Servers in Amsterdam, calls are stored as a transcript by default (audio recording is an optional module, with disclosure to the caller), and you can request deletion of any caller's data on demand.

At the start of every call Voxori states explicitly that she is the digital assistant — required under EU AI Act art. 52, but also just plain honest in our view. The voice sounds natural enough that many callers don't notice; we never hide it.

No customer data to advertisers, no training data to AI providers. The pipeline uses Deepgram (STT, EU servers), Anthropic (LLM, no-training promise on API), ElevenLabs (TTS) and Google Calendar (your calendar only). A sub-processor appendix with details comes with the data processing agreement.

Almost. Voxori uses a natural Dutch voice, so many callers barely notice the difference. Still, Voxori announces at the start of every call that she is the digital assistant — we never hide that it's AI.

On noise she politely asks for a repeat, on doubt she suggests the most likely interpretation, and on complaints or non-standard requests she transfers to your mobile.

Three safeguards: (1) she never claims a booking if the tool didn't return success — anti-hallucination is in code, not policy; (2) every transcript + (optional) recording is replayable in your portal; (3) you can delete any caller's history (GDPR). On a real mistake we want to hear it within 24 hours — we adjust the template.

Yes, 24/7. Voxori is a cloud service with no office hours. Someone calling at 23:00 to book for tomorrow just gets helped.

Yes — WhatsApp, email, Facebook Messenger and Instagram DM all work: Voxori replies to incoming messages with the same booking brain it uses on the phone — actually handling the conversation and making appointments, not just sending a confirmation. We enable it per customer: WhatsApp with your own Business number, email with your own mailbox, Messenger with your own Facebook page, and Instagram DM via the Instagram account linked to that page. We switch each channel on per customer after a guided pilot.

Yes. Two ways: (1) you get a new Voxori number you put on your website / business card, or (2) you keep your own number and set conditional forwarding (no-answer / busy / out-of-hours → Voxori). Your own number stays the same everywhere.

Voxori is built for the Dutch small-business reality: fluent Dutch, live Google Calendar booking, servers in Amsterdam, GDPR-proof. Plus: 25 industry templates with the typical questions, jargon and booking logic of your trade baked in — Voxori actually tries to take work off your phone, not just answer it. And, crucially: Voxori never promises anything that didn't really happen.

Yes. Besides 'answer directly', Voxori has a safety-net mode: your own phone rings first and Voxori only steps in when you don't pick up or are on another call. There's also an out-of-hours-only mode. Start small and scale up whenever you're ready.