English on WhatsApp and email. Dutch on the phone, for now.
More and more customers, guests and patients speak English. On the phone Voxori speaks and understands Dutch only, for now — bilingual speech recognition is switched off, because it misheard Dutch over the phone line. Where English does work: in your text channels. With the Bilingual module Voxori simply replies to an English WhatsApp message or email in English, and books appointments into your calendar there too. No menu.
Bilingual: +€19/mo on Base, included in Complete · on the phone Voxori stays in Dutch.
A digital assistant that mirrors the language of the message
A menu with 'press 2 for English' feels dated and drives customers away. Voxori does it differently: if a customer writes to you in English via WhatsApp or email, she replies in English — the customer doesn't have to choose anything. If someone writes in Dutch, it simply stays Dutch. On the phone this doesn't work yet: there Voxori speaks and understands Dutch only. If you have many English-speaking customers, put WhatsApp or email clearly on your website so they know where to reach you in English.
Handy for restaurants in tourist cities, clinics with international patients, estate agents with expat clients and any business that also serves customers beyond the Dutch market.
Dutch and English in your messages, no hassle.
Replies in English in your messages
If a customer sends a WhatsApp message or email in English, Voxori replies in English — no menu, no 'press 2 for English'. That is switched on with the Bilingual module. If someone writes in Dutch, she simply stays in Dutch.
Books just as well in English
An English-speaking customer makes an appointment or reservation via WhatsApp or email the exact same way, with the same direct booking into your calendar.
Confirmation in the conversation itself
Once the appointment is fixed, Voxori confirms it in the same message thread, in English. Any SMS confirmation or reminder is in Dutch, though.
One brain for all your channels
WhatsApp and email run on the same brain and the same calendar as your phone line. The difference: on the phone Voxori speaks and understands Dutch only, for now.
The same honesty in both languages
If a customer asks in English whether they're talking to a person, Voxori says honestly that she's a digital assistant. And 'booked' only comes when the appointment is genuinely confirmed.
Refers on when needed
A question beyond her knowledge or an emergency? Voxori shares the right number for you or your team in the message, so the customer can call directly. Live transfer isn't possible in text — and she doesn't promise it.
Who is this for?
For any business that also serves English-speaking customers: restaurants and hotels in tourist cities, dentists and clinics with expat and international patients, estate agents, consultants and webshops with customers abroad. Take a look at the industry pages for your sector.
What is not on the line yet
This is the module with the sharpest line between what the phone can and cannot do. So, explicitly:
On the phone: Dutch only. On the phone Voxori speaks and understands Dutch only; an English-speaking caller is therefore not understood properly there. On 23 June 2026 the multilingual listening model turned out to mistake Dutch over a phone line for Spanish or Russian — a Dutch caller came out as nonsense in the transcript. That is why bilingual speech recognition is switched off. That is deliberate: one language that is right beats two that work some of the time.
On text this does not apply. Chat, WhatsApp and email use no speech recognition. English does work there, with the Bilingual module — the limit above is about the phone line only.
Fixed texts stay in Dutch. SMS confirmations and reminders are in Dutch, even when the conversation was in English. The same goes for the fixed notice at the top of the first message that the customer is talking to a digital assistant and for the page for changing or cancelling an appointment.
It is not an interpreter. Voxori holds a conversation in one language; she does not translate between you and your customer, and does not produce a transcript in two languages side by side.
What does it cost?
Bilingual — English is a separate module on top of Voxori Base (€79/mo) at +€19/mo, and it is included in Voxori Complete (€319/mo). The module switches English on in your text channels; on the phone Voxori stays in Dutch. WhatsApp and email themselves fall under the Extra channels module (+€44/mo on Base, also included in Complete). You never pay more than the Complete price. €0 setup, cancel monthly, prices exclude VAT.
Questions about bilingual mode.
How does Voxori know whether to speak Dutch or English?
On WhatsApp and email Voxori follows the language of the message: if the customer writes in English, she replies in English (with the Bilingual module on); if they write in Dutch, it stays Dutch. The customer doesn't have to choose anything. On the phone that choice doesn't apply yet: there Voxori speaks and understands Dutch only.
Can an English-speaking customer just call?
They can call, but on the phone Voxori speaks and understands Dutch only for now — so an English-speaking caller is not understood properly there. Bilingual speech recognition is switched off, because it misheard Dutch over the phone line. If you have many English-speaking customers, point them to WhatsApp or email: there Voxori does help them in English, with the same calendar as your phone line.
Can Voxori also schedule and confirm appointments in English?
Yes, via WhatsApp and email: answering questions and scheduling an appointment or reservation happen in English there, and so does the confirmation in that conversation. A few fixed texts stay in Dutch, including the notice at the top of the first message that the customer is talking to a digital assistant, any SMS confirmation or reminder, and the page for changing or cancelling an appointment. On the phone it isn't possible in English yet.
Which plan includes the bilingual option?
Bilingual — English is a separate module at €19/mo on top of Voxori Base (€79/mo), and is included in Voxori Complete (€319/mo). The module switches English on in your text channels, not on the phone. WhatsApp and email themselves fall under the Extra channels module (€44/mo on Base, also included in Complete). You never pay more than the Complete price; €0 setup, cancel monthly, prices exclude VAT.
Besides Dutch and English, does Voxori speak other languages?
No. Languages other than Dutch and English are not available right now — not as bespoke work either. And English only works in text channels such as WhatsApp and email; on the phone it is Dutch only for now. Do you have many customers in another language? Feel free to ask, and we'll note the request — with no promise that or when that language will come.
Also useful: an online booking widget and preventing no-shows with a deposit.