For your industry
AI front office for the IT helpdesk — answers, triages, routes emergencies straight through.
A caller reports: 'Our server is down.' Voxori triages on the spot, asks how many users are stuck and routes the emergency straight through. Next caller: 'What are your opening hours?' — Voxori answers that itself. Questions about your hourly rate or an account request she handles directly from your knowledge base too.
€0 setup · 30-day money-back · Cancel monthly
Every missed call is a customer who dials the next number.
A transparent estimate for this industry, built on conservative averages you can adjust. It shows what staying unreachable costs you — not a Voxori promise.
What does it cost you?
One caught P1 incident can save an SLA penalty or a churned client.
The value is in meeting SLAs and retaining clients, not a fixed booking, so we don't quote a euro figure — adjust to your own contracts
Illustrative calculation based on industry averages — not a guarantee. The annual figure is the monthly amount × 12; your actual outcome depends on your own call volume, rates, and how many calls you currently miss.
From ring to booked — here's the whole call.
One incoming call, handled automatically. Voxori only books for real after your go-ahead and a live calendar check — never a made-up promise.
One contact — and every module runs along.
Not just a phone bot — Voxori runs the whole lifecycle for this industry. See which modules light up at each step, honestly labelled live, module or in pilot.
Answers & recognises the caller
Answers from your knowledge base
Logs & files the report
Escalates urgency — with context
Or schedules a callback or visit
Also on WhatsApp, email & DM
Protects the line & informs you
Green = live today · Module = add it separately (or included in Complete) · Pilot = enabled per customer after a guided pilot. Every module above is one Voxori already runs.
Three situations you probably recognise.
P1 drowns among the password resets
Five users on hold at once. Four of them have forgotten their password, one reports the whole server is down. By the time you reach that fifth caller, the incident is already an hour old. Voxori triages before the queue: P1 goes straight through, the rest wait their turn.
Phone after 5:00 PM — but incidents don't stop
A phishing email clicked at 7:30 PM, a server that fails on a Saturday. Your SLA keeps running, but your on-call rota is thinly staffed. Voxori is reachable 24/7, recognises emergencies and pages the on-call engineer only for what truly can't wait.
Tickets that come in by phone and never make it into the system
A user calls about a printer problem; you promise to pick it up 'in a minute' and it slips your mind. Voxori notes every report with name, organisation and description in the dashboard — ready to fire off as a ticket.
Three steps. No second phone. No training needed.
User calls your helpdesk number
Voxori answers within one second, professionally and in fluent English. Asks for name, organisation and what the issue is. Recognises jargon like VPN, AD, mailbox, RDP, fileshare and 365.
Voxori triages P1 / P2 / P3
Server down, the whole office offline, suspected ransomware or a clicked phishing link → P1: route straight through to your on-call engineer. One user stuck → P2: a callback appointment in your Google Calendar. Question or change → P3: a ticket note in the dashboard.
Confirmation by SMS or routed through
On a P1 the caller hears they're being connected; on a P2/P3 they get an SMS with a ticket number or the callback slot. You see it all with a full transcript back in the dashboard.
From first ring to confirmation — step by step.
An employee calls with an outage. Here's what happens — while you're on another ticket.
Answers calmly and professionally
Voxori introduces herself as the service desk's digital assistant, in fluent English. If she hears panic, she first reassures briefly: we'll look into it right away.
Asks for company and reporter's name
Without a company name and a name there's no ticket. Voxori asks for both and reads them back, so a report never lands with the wrong customer.
Gauges the priority
One user stuck? A calm callback appointment. A server, the internet, VPN or a shared drive down for several colleagues, or a phishing click? Then it's an emergency and Voxori routes it straight through.
Checks when an engineer can call back
Voxori never makes an SLA or resolution-time promise. She checks live when an engineer can call back and offers two concrete slots.
check_beschikbaarheid()Logs the ticket only after agreement
One short confirmation — problem, company, time and name — then Voxori locks in the callback appointment.
maak_afspraak() · successConfirmation goes out
The reporter gets an immediate confirmation of the callback slot. You see the ticket waiting and can read the conversation back later.
Voxori never resets a password over the phone and doesn't troubleshoot herself. An outage affecting more than one user, a phishing click or a possible hack? Routed straight through as an emergency — and when in doubt, too. An angry caller about an open ticket or a licensing question goes to the complaints or admin route.
Every caller becomes a contact card with a timeline.
No integration, no manual work: after every call the caller is in your own Voxori CRM — timeline included. When a returning customer calls, Voxori recognises it and doesn't start cold. You switch it on yourself in your portal. Prefer HubSpot or Pipedrive? Those connect too.
A report between two P1s
The service desk is in the middle of another incident. An employee at a client organisation calls because he can no longer reach his mailbox.
Result: Ticket created and callback locked in for the same day at 2:00 PM after a live calendar check; SMS confirmation with the ticket number sent to Jeroen.
A written example for illustration — not a recording of a real call. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.
Chat with Voxori — like a real customer
This is the same booking brain as on the phone, set up for this industry. Ask for an appointment and watch it handle the whole conversation. You get 3 minutes — the clock starts at your first message. It's a demo — nothing is actually booked.
More than just picking up.
These modules are off by default — you switch them on yourself in your customer portal and decide the settings. No surprises for your callers.
TOPdesk integration — every call becomes an incident
Working with TOPdesk? After every call Voxori automatically creates an incident — with the caller, description and outcome, no retyping. Honestly labelled: new, one-way (we write, we don't read anything back) and set up together during guided onboarding. Other PSA systems connect via webhook, Zapier or Make.
Safety-net mode — you keep answering yourself
Not ready to hand everything to an AI right away? You don't have to. In safety-net mode your own service desk phone rings first; if nobody picks up because everyone's already on another incident, Voxori takes over seamlessly, before the caller ever reaches voicemail. You grow from safety net to full 24/7 coverage at your own pace.
Knowledge base & website import — your own answers, no guessing
Voxori answers questions from your own knowledge base — rates, SLAs, contacts or your service catalogue. Import it from your website or documentation; every suggestion comes in as a draft and you approve it before Voxori ever tells a caller. Add it separately (+€19/mo) or it's included in Voxori Compleet.
One digital reception. Everything your phone asks.
Answers 24/7 — even at night and on weekends, when your on-call rota is thin
Introduces herself as a digital assistant right away — honest and mandatory
Triages P1/P2/P3 ahead of the queue, so an emergency never drowns among password resets
Routes P1 incidents (server down, suspected ransomware, a clicked phishing link) straight through to your on-call engineer
Checks live when an engineer can call back and only locks in the callback after agreement
Sends an immediate SMS confirmation with the ticket number or callback slot
Answers common questions about opening hours, rates and your services from your knowledge base
Blocks spam robocalls automatically and logs every call as a full transcript in the dashboard
Not just appointments — a whole conversation mix.
Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.
Indicative split based on industry averages for ai front office for the it helpdesk — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.
From €79/mo — or pay per minute (€0.32)
Built-in price ceiling: you never pay more than Voxori Complete (€319/mo)
- · Build your own (Base + modules) or all-in-one (Complete) · suited to the small MSP or in-house IT department
- · €0 setup · excl. VAT · 30-day money-back · cancel monthly
We're building this together with the first pioneers in your field.
We're looking for MSPs and in-house IT departments to test the IT helpdesk template live, with guidance. A 30-day free pilot with personal support. Email hallo@voxori.nl.
The questions we hear most.
Does Voxori understand a helpdesk's IT jargon?
Yes. The IT helpdesk template is trained on terms like VPN, Active Directory, mailbox, RDP, Microsoft 365, fileshare, print server, ransomware and phishing. Customer-specific applications (your ERP, a sector package) we add during setup, so Voxori knows what the user means.
How does Voxori handle a genuine emergency outage, like a server that's down or a clicked phishing link?
Those scenarios are set up as P1: Voxori routes straight through to your on-call engineer or pager number, following the rules you set. Voxori never tries to 'solve' an outage herself or reassure the user with assumptions — she gets you on the line.
Does Voxori do password resets or remote actions?
No, deliberately not. A password reset or a remote action over the phone is a security risk (no identity check). Voxori schedules a callback with an engineer, so the identity is verified through your own process.
Can I have certain customers or types of report always routed through straight away?
Yes. Per customer or phone number you can set everything to be routed through immediately (e.g. an SLA customer with a 24/7 contract), or have certain reports always come in as a ticket. You configure the triage rules in your dashboard.
What happens outside office hours or at the weekend?
Voxori runs 24/7. Outside office hours she follows your day/evening/weekend schedule: a P1 is routed to the pager number, P2 and P3 are noted as a ticket and you'll see them in your dashboard on Monday morning.
Does Voxori integrate with our ticketing system (TOPdesk, ConnectWise, Autotask, Freshservice)?
TOPdesk: yes — after every call Voxori automatically creates an incident in your TOPdesk, with the caller, description and outcome. To be honest about it: the integration is new (not yet in use at a live customer) and one-way — we write incidents, we don't read anything back. It's set up and tested together during guided onboarding. Other systems (ConnectWise, Autotask, Freshservice) connect through the Integrations module (webhook to Zapier, Make.com or your own system, +€9/mo).
Ready to stop missing a P1 among the password resets?
Try Voxori on your helpdesk number — €0 setup. Live within 2 business days, triage rules set up together.