For your industry
AI front office for the IT helpdesk — answers, triages, routes emergencies straight through.
A caller reports: 'Our server is down.' Voxori triages on the spot, asks how many users are stuck and routes the emergency straight through. Next caller: 'What are your opening hours?' — Voxori answers that itself. Questions about your hourly rate or an account request she handles directly from your knowledge base too.
7 days free · No credit card · 30-day money back · Cancel monthly
Three situations you probably recognise.
P1 drowns among the password resets
Five users on hold at once. Four of them have forgotten their password, one reports the whole server is down. By the time you reach that fifth caller, the incident is already an hour old. Voxori triages before the queue: P1 goes straight through, the rest wait their turn.
Phone after 5:00 PM — but incidents don't stop
A phishing email clicked at 7:30 PM, a server that fails on a Saturday. Your SLA keeps running, but your on-call rota is thinly staffed. Voxori is reachable 24/7, recognises emergencies and pages the on-call engineer only for what truly can't wait.
Tickets that come in by phone and never make it into the system
A user calls about a printer problem; you promise to pick it up 'in a minute' and it slips your mind. Voxori notes every report with name, organisation and description in the dashboard — ready to fire off as a ticket.
Three steps. No second phone. No training needed.
User calls your helpdesk number
Voxori answers within one second, professionally and in fluent English. Asks for name, organisation and what the issue is. Recognises jargon like VPN, AD, mailbox, RDP, fileshare and 365.
Voxori triages P1 / P2 / P3
Server down, the whole office offline, suspected ransomware or a clicked phishing link → P1: route straight through to your on-call engineer. One user stuck → P2: a callback appointment in your Google Calendar. Question or change → P3: a ticket note in the dashboard.
Confirmation by SMS or routed through
On a P1 the caller hears they're being connected; on a P2/P3 they get an SMS with a ticket number or the callback slot. You see it all with a full transcript back in the dashboard.
From first ring to confirmation — step by step.
An employee calls with an outage. Here's what happens — while you're on another ticket.
Answers calmly and professionally
Voxori introduces herself as the service desk's digital assistant, in fluent English. If she hears panic, she first reassures briefly: we'll look into it right away.
Asks for company and reporter's name
Without a company name and a name there's no ticket. Voxori asks for both and reads them back, so a report never lands with the wrong customer.
Gauges the priority
One user stuck? A calm callback appointment. A server, the internet, VPN or a shared drive down for several colleagues, or a phishing click? Then it's an emergency and Voxori routes it straight through.
Checks when an engineer can call back
Voxori never makes an SLA or resolution-time promise. She checks live when an engineer can call back and offers two concrete slots.
check_beschikbaarheid()Logs the ticket only after agreement
One short confirmation — problem, company, time and name — then Voxori locks in the callback appointment.
maak_afspraak() · successConfirmation goes out
The reporter gets an immediate confirmation of the callback slot. You see the ticket waiting and can read the conversation back later.
Voxori never resets a password over the phone and doesn't troubleshoot herself. An outage affecting more than one user, a phishing click or a possible hack? Routed straight through as an emergency — and when in doubt, too. An angry caller about an open ticket or a licensing question goes to the complaints or admin route.
Not just appointments — a whole conversation mix.
Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.
Indicative split based on industry averages for ai front office for the it helpdesk — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.
Starter — from €99/mo + €299 one-off setup
- · 150 call minutes per month · suited to the small MSP or in-house IT department
- · 7 days free · no credit card · cancel monthly
We're building this together with the first pioneers in your field.
We're looking for MSPs and in-house IT departments to test the IT helpdesk template live, with guidance. A 30-day free pilot with personal support. Email rakesh@voxori.nl.
The questions we hear most.
Does Voxori understand a helpdesk's IT jargon?
Yes. The IT helpdesk template is trained on terms like VPN, Active Directory, mailbox, RDP, Microsoft 365, fileshare, print server, ransomware and phishing. Customer-specific applications (your ERP, a sector package) we add during setup, so Voxori knows what the user means.
How does Voxori handle a genuine emergency outage, like a server that's down or a clicked phishing link?
Those scenarios are set up as P1: Voxori routes straight through to your on-call engineer or pager number, following the rules you set. Voxori never tries to 'solve' an outage herself or reassure the user with assumptions — she gets you on the line.
Does Voxori do password resets or remote actions?
No, deliberately not. A password reset or a remote action over the phone is a security risk (no identity check). Voxori schedules a callback with an engineer, so the identity is verified through your own process.
Can I have certain customers or types of report always routed through straight away?
Yes. Per customer or phone number you can set everything to be routed through immediately (e.g. an SLA customer with a 24/7 contract), or have certain reports always come in as a ticket. You configure the triage rules in your dashboard.
What happens outside office hours or at the weekend?
Voxori runs 24/7. Outside office hours she follows your day/evening/weekend schedule: a P1 is routed to the pager number, P2 and P3 are noted as a ticket and you'll see them in your dashboard on Monday morning.
Ready to stop missing a P1 among the password resets?
Try Voxori free for 7 days on your helpdesk number. No credit card, live within 2 business days, triage rules set up together.
Voxori does more than pick up.
Let Voxori ask for a small iDEAL deposit on reservations — fewer empty slots.
Someone calls in English? Voxori switches along. One number, two languages.
A booking widget on your site, alongside what Voxori schedules by phone — in one calendar.