For your industry

AI front office for the IT helpdesk — answers, triages, routes emergencies straight through.

A caller reports: 'Our server is down.' Voxori triages on the spot, asks how many users are stuck and routes the emergency straight through. Next caller: 'What are your opening hours?' — Voxori answers that itself. Questions about your hourly rate or an account request she handles directly from your knowledge base too.

Design goal: resolves 90% of calls herself

Start — €0 setup Try the demo

24/7 — no more voicemailOnly books after a live calendar checkEvery caller → an automatic contact cardFrom €79/mo — or €0.32/min · cancel monthly

€0 setup · 30-day money-back · Cancel monthly

IT helpdesk employee wearing a headset at the computer

Incoming · IT helpdesk00:12

Outage & ticketEmergency → engineerCompany + reporter

Ticket — callback Tue 2:00 PM

Ticket created · confirmation sent

The cost of silence

Every missed call is a customer who dials the next number.

A transparent estimate for this industry, built on conservative averages you can adjust. It shows what staying unreachable costs you — not a Voxori promise.

Stop missing calls

What does it cost you?

One caught P1 incident can save an SLA penalty or a churned client.

The value is in meeting SLAs and retaining clients, not a fixed booking, so we don't quote a euro figure — adjust to your own contracts

Illustrative calculation based on industry averages — not a guarantee. The annual figure is the monthly amount × 12; your actual outcome depends on your own call volume, rates, and how many calls you currently miss.

At a glance

From ring to booked — here's the whole call.

Call comes in

24/7, no voicemail

Voxori picks up

natural Dutch

Outage & ticket

Gets the request

Outage & ticket

Checks your calendar

live, right now

Booked + SMS

Ticket created · confirmation sent

One incoming call, handled automatically. Voxori only books for real after your go-ahead and a live calendar check — never a made-up promise.

Your whole front office

One contact — and every module runs along.

Not just a phone bot — Voxori runs the whole lifecycle for this industry. See which modules light up at each step, honestly labelled live or module.

Answers & logs the caller

Answers questionsLive

Answers from your knowledge base

Knows your knowledge baseLiveLooks something up in your own system (order, file, balance)Module

Logs & files the report

Logs the reportLiveCreates a TOPdesk ticket during the call — with a number backModuleOwn service desk: ticket number, SLA clock and a status page for the reporterModuleLogs in your CRMLive

Escalates urgency — with context

Transfers to youLiveWarm handover — SMS with contextLive

Or schedules a callback or visit

Schedules a callbackLiveBooks in your calendarLiveCustomers book & reschedule online themselvesLive

Also on WhatsApp, email & DM

Also on WhatsApp, email & DMModule

Protects the line & informs you

Filters spam & cold callersLiveRecording + searchable transcriptLiveReporting & call insightsModule

Green = live today · Module = add it separately (or included in Complete). Newer modules are switched on per customer during a guided start.

What we keep hearing

Three situations you probably recognise.

P1 drowns among the password resets

Five users on hold at once. Four of them have forgotten their password, one reports the whole server is down. By the time you reach that fifth caller, the incident is already an hour old. Voxori handles three calls at once and triages straight away: P1 goes through immediately, the rest is logged with a callback slot.

Phone after 5:00 PM — but incidents don't stop

A phishing email clicked at 7:30 PM, a server that fails on a Saturday. Your SLA keeps running, but your on-call rota is thinly staffed. Voxori is reachable 24/7, recognises emergencies and pages the on-call engineer only for what truly can't wait.

Tickets that come in by phone and never make it into the system

A user calls about a printer problem; you promise to pick it up 'in a minute' and it slips your mind. Voxori notes every report with name, organisation and description in the dashboard — ready to fire off as a ticket.

How it works

Three steps. No second phone. No training needed.

User calls your helpdesk numberIncoming · IT helpdesk

Voxorilive check

Outage & ticketEmergency → engineerCompany + reporter

appointment booked

dashboardTicket — callback Tue 2:00 PM

proof

main call typeOutages + ticket creation · 45%

industry logicLogs the ticket only after agreement

exception pathAnd a password or a hack?

User calls your helpdesk number

Voxori answers straight away, professionally and in fluent Dutch. Asks for name, organisation and what the issue is. Recognises jargon like VPN, AD, mailbox, RDP, fileshare and 365.

Voxori triages P1 / P2 / P3

Server down, the whole office offline, suspected ransomware or a clicked phishing link → P1: route straight through to your on-call engineer. One user stuck → P2: a callback appointment in your calendar. Question or change → P3: a ticket note in the dashboard.

Confirmation by SMS or routed through

On a P1 the caller hears they're being connected; on a P2/P3 they get an SMS with a ticket number or the callback slot. You see it all with a full transcript back in the dashboard.

Start — €0 setup →

The whole call

From first ring to confirmation — step by step.

An employee calls with an outage. Here's what happens — while you're on another ticket.

Answering

Answers calmly and professionally

Voxori introduces herself as the service desk's digital assistant, in fluent Dutch. If she hears panic, she first reassures briefly: we'll look into it right away.

Who's calling

Asks for company and reporter's name

Without a company name and a name there's no ticket. Voxori asks for both and reads them back, so a report never lands with the wrong customer.

Triage

Gauges the priority

One user stuck? A calm callback appointment. A server, the internet, VPN or a shared drive down for several colleagues, or a phishing click? Then it's an emergency and Voxori routes it straight through.

Calendar

Checks when an engineer can call back

Voxori never makes an SLA or resolution-time promise. She checks live when an engineer can call back and offers two concrete slots.

check_beschikbaarheid()

Locking in

Logs the ticket only after agreement

One short confirmation — problem, company, time and name — then Voxori locks in the callback appointment.

maak_afspraak() · success

Done

Confirmation goes out

The reporter gets an immediate confirmation of the callback slot. You see the ticket waiting and can read the conversation back later.

And a password or a hack?

Voxori never resets a password over the phone and doesn't troubleshoot herself. An outage affecting more than one user, a phishing click or a possible hack? Routed straight through as an emergency — and when in doubt, too. An angry caller about an open ticket or a licensing question goes to the complaints or admin route.

Voxori's own CRM — now live

Every caller becomes a contact card with a timeline.

No integration, no manual work: after every call the caller is in your own Voxori CRM — timeline included. Voxori recognising a regular on the phone is built in anyway; this module is about what you get to see afterwards. You switch it on yourself in your portal. Prefer HubSpot or Pipedrive? Those connect too.

Start — €0 setup →

New contact card

Incoming · IT helpdesk

Timeline

Contact card created

Illustration of an auto-filled contact card — not real customer data.

How it sounds

A report between two P1s

The service desk is in the middle of another incident. An employee at a client organisation calls because he can no longer reach his mailbox.

Incoming call

Voxori answers instantly

00:00

Voxori

Good afternoon, you're speaking with the service desk's digital assistant — I'm an AI. How can I help you?

Caller

Hi, I haven't been able to get into my mailbox in Outlook for half an hour, keeps giving an error.

Voxori

That's annoying. What's the company name and your own name, so I can log it properly?

Caller

Jeroen Bakker, De Wit Advocaten.

Voxori

Thanks, Jeroen. Is it just you, or are other colleagues at De Wit Advocaten seeing the same issue?

Caller

As far as I know, just me.

Voxori

Then I'll schedule a callback with an engineer — we never reset a password over the phone, always through a callback so your identity can be verified. Let me check what's available...

check_beschikbaarheid()

Voxori

I see a slot today at 2:00 PM, or tomorrow morning at 9:00 AM. Which works better for you?

Caller

Today at 2:00 PM is fine.

Voxori

Can I get your phone number for the callback and the SMS confirmation?

Caller

06-33445566.

maak_afspraak() · done

Voxori

Got it — I've created a ticket and locked in the callback for today at 2:00 PM. You'll get an SMS with the ticket number shortly. Anything else?

Caller

No, that's it. Thanks.

Ticket — callback Tue 2:00 PM

Ticket created · confirmation sent

Played live — loops automatically

Result: Ticket created and callback locked in for the same day at 2:00 PM after a live calendar check; SMS confirmation with the ticket number sent to Jeroen.

A written example for illustration, translated from Dutch — not a recording of a real call. On the phone Voxori speaks Dutch. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.

Try it yourself

Chat with Voxori — like a real customer

This is the same booking brain as on the phone, set up for this industry. Ask for an appointment and watch it handle the whole conversation. You get 3 minutes — the clock starts at your first message. It's a demo — nothing is actually booked.

VoxoriAI · instant answers3:00

Demo — 3 minutes of test time, nothing is actually booked.

Hi! I answer the phone for this business. How can I help — book an appointment, or a question?

You're chatting with the same AI brain as on the phone. This is a demo: no real appointment is made.

New — live and opt-in

More than just picking up.

These modules are off by default — you switch them on yourself in your customer portal and decide the settings. No surprises for your callers.

Voxori Service Desk — your tickets inside Voxori itself

No ticket system yet, or one nobody fills in? Then you don't have to buy one. Every ticket gets its own number — which Voxori can read back during the call — plus a handler and an SLA clock that only runs during your working hours and pauses the moment you're waiting on the reporter. The reporter follows their ticket on a page of their own, without an account. Unlimited handlers: you pay per organisation, not per person. Built and tested, but not yet in use at a customer; we switch it on together during a guided start. Already have a connected ticket system? That stays leading and nothing changes.

TOPdesk integration — every call becomes an incident

Working with TOPdesk? After every call Voxori automatically creates an incident — with the caller, description and outcome, no retyping. Honestly labelled: new, one-way (we write, we don't read anything back) and set up together during guided onboarding. Want the number read back to the caller live? That's the separate in-call ticket module above. Other PSA systems connect via webhook, Zapier or Make.

Safety-net mode — you keep answering yourself

Not ready to hand everything to an AI right away? You don't have to. In safety-net mode your own service desk phone rings first; if nobody picks up because everyone's already on another incident, Voxori takes over seamlessly, before the caller ever reaches voicemail. You grow from safety net to full 24/7 coverage at your own pace.

Knowledge base & website import — your own answers, no guessing

Voxori answers questions from your own knowledge base — rates, SLAs, contacts or your service catalogue. Import it from your website or documentation; every suggestion comes in as a draft and you approve it before Voxori ever tells a caller. Add it separately (+€19/mo) or it's included in Voxori Complete.

What Voxori handles for you

One digital reception. Everything your phone asks.

Answers 24/7 — even at night and on weekends, when your on-call rota is thin

Introduces herself as a digital assistant right away — honest and mandatory

Triages P1/P2/P3 ahead of the queue, so an emergency never drowns among password resets

Routes P1 incidents (server down, suspected ransomware, a clicked phishing link) straight through to your on-call engineer

Checks live when an engineer can call back and only locks in the callback after agreement

Sends an immediate SMS confirmation with the ticket number or callback slot

Answers common questions about opening hours, rates and your services from your knowledge base

Blocks spam robocalls automatically and logs every call as a full transcript in the dashboard

What does Voxori hear in your field?

Not just appointments — a whole conversation mix.

Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.

All conversation types →

Outages + ticket creation

45%

Voxori asks system, fault, urgency

Password reset + account questions

20%

From your IT template

Status update on open tickets

15%

Callback to an engineer

Emergencies (production down)

10%

Routed straight through

General questions + other

10%

From the FAQ template

Indicative split based on industry averages for ai front office for the it helpdesk — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.

Pricing

From €79/mo — or pay per minute (€0.32)

Built-in price ceiling: you never pay more than Voxori Complete (€319/mo)

· Build your own (Base + modules) or all-in-one (Complete) · suited to the small MSP or in-house IT department
· €0 setup · excl. VAT · 30-day money-back · cancel monthly

Start — €0 setup →See all plans →

Pilot programme

We're building this together with the first pioneers in your field.

We're looking for MSPs and in-house IT departments to test the IT helpdesk template live, with guidance. Personal guidance: we run a pilot call together before you go live, the first 7 days after go-live are free, and you get a 30-day money-back guarantee on your first payment. Email hallo@voxori.nl.

Be one of the first →Book a call →

Frequently asked

The questions we hear most.

Does Voxori understand a helpdesk's IT jargon?

Yes. The IT helpdesk template is trained on terms like VPN, Active Directory, mailbox, RDP, Microsoft 365, fileshare, print server, ransomware and phishing. Customer-specific applications (your ERP, a sector package) we add during setup, so Voxori knows what the user means.

How does Voxori handle a genuine emergency outage, like a server that's down or a clicked phishing link?

Those scenarios are set up as P1: Voxori routes straight through to your on-call engineer or pager number, following the rules you set. Voxori never tries to 'solve' an outage herself or reassure the user with assumptions — she gets you on the line.

Does Voxori do password resets or remote actions?

No, deliberately not. A password reset or a remote action over the phone is a security risk (no identity check). Voxori schedules a callback with an engineer, so the identity is verified through your own process.

Can I have certain customers or types of report always routed through straight away?

Yes. Per customer or phone number you can set everything to be routed through immediately (e.g. an SLA customer with a 24/7 contract), or have certain reports always come in as a ticket. You configure the triage rules in your dashboard.

What happens outside office hours or at the weekend?

Voxori runs 24/7. Outside office hours she follows your day/evening/weekend schedule: a P1 is routed to the pager number, P2 and P3 are noted as a ticket and you'll see them in your dashboard on Monday morning.

Does Voxori integrate with our ticketing system (TOPdesk, ConnectWise, Autotask, Freshservice)?

TOPdesk: yes — after every call Voxori automatically creates an incident in your TOPdesk, with the caller, description and outcome. To be honest about it: the integration is new (not yet in use at a live customer) and one-way — we write incidents, we don't read anything back. It's set up and tested together during guided onboarding. Want her to read the ticket number back to the caller live, during the call? That's a separate, equally new module (see 'Your whole front office' above). Other systems (ConnectWise, Autotask, Freshservice) connect through the Integrations module (webhook to Zapier, Make.com or your own system, +€9/mo).

Is this an answering service for IT companies and MSPs?

With one key difference: an answering service logs every call as a message, Voxori triages. P1 (server down, phishing) goes straight to your on-call engineer, P2 becomes a call-back appointment in your calendar, P3 becomes a ticket note. Spam robocalls are filtered out automatically.