For your industry
An AI front office for housing associations — picks up tenants, even during the peak.
Monday morning: tenants call with questions ('When is someone coming?', 'Is my rent going up?') and reports (leaks, boiler faults, nuisance). Voxori answers routine questions itself, takes the full report and schedules a callback with your inspector or housing officer. For emergencies or nuisance, it transfers straight away.
7 days free · No credit card · 30-day money back · Cancel monthly
Three situations you probably recognise.
Monday-morning peak at the tenant desk
After the weekend everyone calls at once: a broken boiler, a leaking tap, a question about the statement. Your staff are stuck on hold or tenants give up. Voxori handles several calls at once and notes every report tidily in the dashboard.
Emergencies outside office hours
A tenant calls in the evening about a leak or a boiler that's failed in winter. Voicemail doesn't help then. Voxori picks up 24/7, recognises emergencies and transfers to your maintenance line according to your rules.
Many reports, little structure
Half-filled-in reports, missing addresses, no block number. Voxori always asks for the same basics — name, address, block, the nature of the issue — so the district manager or inspector can get straight to work.
Three steps. No second phone. No training needed.
A tenant calls the association's number
Voxori picks up right away, asks for the name, address and block number, and what the matter is — a fault, a rent issue, nuisance or a home swap. It knows terms like boiler, mechanical ventilation, damp and home swap.
Voxori schedules or triages
For an appointment with the inspector or district manager, Voxori checks your Google Calendar and books a suitable slot. For emergencies (gas smell, a leak, no heating in winter) it transfers to your maintenance line according to your protocol.
Confirmation by SMS + a tidy report
The tenant gets an SMS with what's been arranged. Your team sees the report in the dashboard with the address, block and a summary — ready to pass on to the right department or contractor.
From first ring to confirmation — step by step.
A tenant calls with something broken at home. Here's what happens — while you're out in the district.
Picks up calmly and respectfully
Voxori introduces itself as the association's digital assistant, in fluent Dutch. People feel hurt or frustrated — it takes that tone seriously, without playing it down.
First check whether it's an emergency
Running water, no heating in winter, a gas smell or a door that won't close? Then the intake stops at once and Voxori transfers. No emergency: it takes the report.
Notes the address and what's going on
Voxori asks for the address, reads it back and sums up the report in one sentence. A tenant number is welcome but not needed — the address is enough.
Checks when a colleague can call back
Voxori never promises a time when someone will come by. It checks live when the inspector can call back and offers two concrete slots.
check_beschikbaarheid()Sets the callback only after agreement
One short confirmation — who calls back, day, time, topic and address — then Voxori locks in the callback.
maak_afspraak() · successConfirmation on its way
The tenant immediately gets a confirmation of the callback slot. You see the report waiting and read the conversation back later.
A leak, no heating, a gas smell (112 first), a door that won't close or nuisance from neighbours? Then Voxori takes no report but transfers straight away to the maintenance line or social management. Rent, contracts or a complaint about the association also go to the housing officer — it never makes a commitment itself.
A call while the department is in a meeting
A tenant calls to schedule a maintenance appointment for a leaking radiator. The housing association's staff are in a team meeting and can't pick up.
Result: The maintenance appointment is booked straight into the housing association's calendar, and Jan immediately receives an SMS confirmation with the date and time.
A written example for illustration — not a recording of a real call. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.
One digital reception. Everything your phone asks.
Takes maintenance reports 24/7, including outside office hours and during peaks
Books maintenance or inspection appointments straight in after a live calendar check — no double bookings
Automatically offers an alternative slot when the requested time is taken
Sends tenants an immediate SMS confirmation with date, time and type of appointment
Answers common questions about repair procedures, contact details and the department's opening hours
Transfers neatly to a member of staff for complex complaints, urgent damage reports or legal questions
Optionally sends a reminder SMS to the tenant ahead of the appointment, to reduce no-shows
Every call is stored as a transcript in the dashboard, so staff can follow up on the report
Not just appointments — a whole conversation mix.
Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.
Indicative split based on industry averages for an ai front office for housing associations — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.
Starter — from €99/mo + €299 one-off setup
- · 150 minutes of calls per month · suited to a small housing association or tenant desk
- · 7 days free · no credit card · cancel monthly
We're building this together with the first pioneers in your field.
We're looking for housing associations to test the housing-association template live with guidance. 30-day free pilot, personal support. Email rakesh@voxori.nl.
The questions we hear most.
Does Voxori understand a housing association's jargon?
Yes. The template knows terms like boiler, mechanical ventilation, leak, block number, home swap, housing benefit and payment arrangement. Whatever is specific to your association (your own block names, contractor partners) we add during setup.
How does Voxori handle emergencies such as a leak or a boiler failure in winter?
Voxori recognises emergencies (gas smell, a major leak, no heating, a home that won't lock) and transfers straight away to your maintenance line or the number you set. In case of danger (gas smell, fire) it always directs the tenant to 112 first. Voxori does no technical triage itself and promises no repair time.
Can I exclude certain types of report from AI handling?
Yes. Topics such as nuisance complaints, rent arrears or grievances can be marked as 'humans only'. Voxori then simply notes what's going on and queues a callback request for the right member of staff — without responding on the substance itself.
What happens when the tenant desk is closed?
Voxori works 24/7. Outside opening hours it clearly states when the desk reopens, takes non-urgent reports and queues them for the next working day. Emergencies it transfers to the maintenance line according to your rules.
Is this GDPR-safe for tenant data?
Yes. Servers are in Amsterdam (within the EEA), connections are encrypted and we sign a data processing agreement (DPA) with you. Voxori only asks for what's needed to pass on the report — name, address and the nature of the issue, no financial or medical details.
Ready to never leave a tenant on hold at your housing association again?
Try Voxori free for 7 days on your association's number. GDPR-proof, with a data processing agreement, live within 2 working days.
Voxori does more than pick up.
Let Voxori ask for a small iDEAL deposit on reservations — fewer empty slots.
Someone calls in English? Voxori switches along. One number, two languages.
A booking widget on your site, alongside what Voxori schedules by phone — in one calendar.