For your industry
Monday morning: tenants call with questions ('When is someone coming?', 'Is my rent going up?') and reports (leaks, boiler faults, nuisance). Voxori answers routine questions itself, takes the full report and schedules a callback with your inspector or housing officer. For emergencies or nuisance, it transfers straight away.
€0 setup · 30-day money-back · Cancel monthly
A transparent estimate for this industry, built on conservative averages you can adjust. It shows what staying unreachable costs you — not a Voxori promise.
What does it cost you?
No more missed maintenance reports — and less load on your own team.
The value here isn't revenue but availability and relieving your team, so we don't quote a euro figure — adjust to your own situation
Illustrative calculation based on industry averages — not a guarantee. The annual figure is the monthly amount × 12; your actual outcome depends on your own call volume, rates, and how many calls you currently miss.
One incoming call, handled automatically. Voxori only books for real after your go-ahead and a live calendar check — never a made-up promise.
Not just a phone bot — Voxori runs the whole lifecycle for this industry. See which modules light up at each step, honestly labelled live or module.
Answers & logs the caller
Answers from your knowledge base
Logs & files the report
Escalates urgency — with context
Or schedules a callback or visit
Also on WhatsApp, email & DM
Protects the line & informs you
Green = live today · Module = add it separately (or included in Complete). Newer modules are switched on per customer during a guided start.
After the weekend everyone calls at once: a broken boiler, a leaking tap, a question about the statement. Your staff are stuck on hold or tenants give up. Voxori handles three calls at once instead of one, and notes every report tidily in the dashboard.
A tenant calls in the evening about a leak or a boiler that's failed in winter. Voicemail doesn't help then. Voxori picks up 24/7, recognises emergencies and transfers to your maintenance line according to your rules.
Half-filled-in reports, missing addresses, no block number. Voxori always asks for the same basics — name, address, block, the nature of the issue — so the district manager or inspector can get straight to work.
Voxori picks up right away, asks for the name, address and block number, and what the matter is — a fault, a rent issue, nuisance or a home swap. It knows terms like boiler, mechanical ventilation, damp and home swap.
For an appointment with the inspector or district manager, Voxori checks your calendar and books a suitable slot. For emergencies (gas smell, a leak, no heating in winter) it transfers to your maintenance line according to your protocol.
The tenant gets an SMS with what's been arranged. Your team sees the report in the dashboard with the address, block and a summary — ready to pass on to the right department or contractor.
A tenant calls with something broken at home. Here's what happens — while you're out in the district.
Voxori introduces itself as the association's digital assistant, in fluent Dutch. People feel hurt or frustrated — it takes that tone seriously, without playing it down.
Running water, no heating in winter, a gas smell or a door that won't close? Then the intake stops at once and Voxori transfers. No emergency: it takes the report.
Voxori asks for the address, reads it back and sums up the report in one sentence. A tenant number is welcome but not needed — the address is enough.
Voxori never promises a time when someone will come by. It checks live when the inspector can call back and offers two concrete slots.
check_beschikbaarheid()One short confirmation — who calls back, day, time, topic and address — then Voxori locks in the callback.
maak_afspraak() · successThe tenant immediately gets a confirmation of the callback slot. You see the report waiting and read the conversation back later.
A leak, no heating, a gas smell (112 first), a door that won't close or nuisance from neighbours? Then Voxori takes no report but transfers straight away to the maintenance line or social management. Rent, contracts or a complaint about the association also go to the housing officer — it never makes a commitment itself.
No integration, no manual work: after every call the caller is in your own Voxori CRM — timeline included. Voxori recognising a regular on the phone is built in anyway; this module is about what you get to see afterwards. You switch it on yourself in your portal. Prefer HubSpot or Pipedrive? Those connect too.
Timeline
Illustration of an auto-filled contact card — not real customer data.
A tenant calls to schedule a maintenance appointment for a leaking radiator. The housing association's staff are in a team meeting and can't pick up.
Result: The maintenance appointment is booked straight into the housing association's calendar, and Jan immediately receives an SMS confirmation with the date and time.
A written example for illustration, translated from Dutch — not a recording of a real call. On the phone Voxori speaks Dutch. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.
This is the same booking brain as on the phone, set up for this industry. Ask for an appointment and watch it handle the whole conversation. You get 3 minutes — the clock starts at your first message. It's a demo — nothing is actually booked.
These modules are off by default — you switch them on yourself in your customer portal and decide the settings. No surprises for your callers.
A tenant calling about a leak mostly wants to know that it has been logged. With the built-in service desk every report gets a number Voxori can read back during the call, a handler, and a resolution target that only runs during your working hours — and pauses while you're waiting on the tenant. The tenant follows it on a page of their own, with no account or app. Unlimited handlers: you pay per organisation, not per person. Built and tested, but not yet in use at a customer; we switch it on together during a guided start. Already have a connected ticket system? That stays leading and nothing changes.
An urgent damage report you transfer to the duty inspector normally arrives there without any context. With warm transfer (opt-in, included) the target number gets an instant SMS with who's calling and what about — 'tenant Populierenlaan 14, water damage ceiling'. So the conversation doesn't start from zero. Works on a mobile forwarding number.
Robocalls and silent callers keep the very line busy that tenants need for real reports. Voxori recognises numbers that call repeatedly without ever saying anything and refuses them from then on, before a conversation even starts. Such calls cost no AI minutes and don't pollute your reports overview or invoice. Included.
Takes maintenance reports 24/7, including outside office hours and during peaks
Books maintenance or inspection appointments straight in after a live calendar check — no double bookings
Automatically offers an alternative slot when the requested time is taken
Sends tenants an immediate SMS confirmation with date, time and type of appointment
Answers common questions about repair procedures, contact details and the department's opening hours
Transfers neatly to a member of staff for complex complaints, urgent damage reports or legal questions
Optionally sends a reminder SMS to the tenant ahead of the appointment, to reduce no-shows
Every call is stored as a transcript in the dashboard, so staff can follow up on the report
Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.
Indicative split based on industry averages for an ai front office for housing associations — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.
Built-in price ceiling: you never pay more than Voxori Complete (€319/mo)
We're looking for housing associations to test the housing-association template live with guidance. Personal guidance: we run a pilot call together before you go live, the first 7 days after go-live are free, and you get a 30-day money-back guarantee on your first payment. Email hallo@voxori.nl.
Yes. The template knows terms like boiler, mechanical ventilation, leak, block number, home swap, housing benefit and payment arrangement. Whatever is specific to your association (your own block names, contractor partners) we add during setup.
Voxori recognises emergencies (gas smell, a major leak, no heating, a home that won't lock) and transfers straight away to your maintenance line or the number you set. In case of danger (gas smell, fire) it always directs the tenant to 112 first. Voxori does no technical triage itself and promises no repair time.
Yes. Topics such as nuisance complaints, rent arrears or grievances can be set up with you during onboarding as 'human only'. Voxori then simply notes what's going on and queues a callback request for the right member of staff — without responding on the substance itself.
Voxori works 24/7. Outside opening hours it clearly states when the desk reopens, takes non-urgent reports and queues them for the next working day. Emergencies it transfers to the maintenance line according to your rules.
Yes. Servers are in Amsterdam (within the EEA), connections are encrypted and we sign a data processing agreement (DPA) with you. Voxori only asks for what's needed to pass on the report — name, address and the nature of the issue, no financial or medical details.
Voxori does more than take messages: every report is logged in a structured way (name, address, complex, nature of the issue) and urgent cases are transferred straight to your emergency repair line. Your team gets clean, complete reports instead of half a call-back note.
Try Voxori on your association's number — €0 setup. GDPR-proof, with a data processing agreement, live within 2 working days.
On the phone Voxori speaks Dutch. English works in WhatsApp, email and messages: the Bilingual module on top of Extra channels.
A booking widget on your site, alongside what Voxori schedules by phone — in one calendar.
A built-in service desk: a number on the phone, an SLA on your working hours, a status page for the reporter.