For your industry

AI front office for fire-alarm companies — takes faults, books maintenance, transfers emergencies.

Your engineers are out on site. The phone rings: a building manager reporting a fault, or someone wanting to book the yearly maintenance. Voxori takes the report, books a service visit and, for a fire or immediate danger, transfers straight to your fault service — with safety always first.

Design goal: resolves 90% of calls herself

Start — €0 setup Try the demo

24/7 — no more voicemailOnly books after a live calendar checkEvery caller → an automatic contact cardFrom €79/mo — or €0.32/min · cancel monthly

€0 setup · 30-day money-back · Cancel monthly

Fire extinguisher on the wall — fire safety

Incoming · fire-alarm company00:12

Fault reportMaintenance & inspectionEmergency straight through

Maintenance — Thursday 10:00

In calendar · SMS sent

The cost of silence

Every missed call is a customer who dials the next number.

A transparent estimate for this industry, built on conservative averages you can adjust. It shows what staying unreachable costs you — not a Voxori promise.

Stop missing calls

What does it cost you?

One missed fault report leaves a client with a system in fault — the maintenance contract around it outweighs a year of Voxori.

Maintenance contracts on fire alarm systems vary widely per building and per year, so an average is meaningless — even one retained contract outweighs the annual cost — adjust to your own numbers

Illustrative calculation based on industry averages — not a guarantee. The annual figure is the monthly amount × 12; your actual outcome depends on your own call volume, rates, and how many calls you currently miss.

At a glance

From ring to booked — here's the whole call.

Call comes in

24/7, no voicemail

Voxori picks up

natural Dutch

Fault report

Gets the request

Fault report

Checks your calendar

live, right now

Booked + SMS

In calendar · SMS sent

One incoming call, handled automatically. Voxori only books for real after your go-ahead and a live calendar check — never a made-up promise.

Your whole front office

One contact — and every module runs along.

Not just a phone bot — Voxori runs the whole lifecycle for this industry. See which modules light up at each step, honestly labelled live or module.

Takes the report

Answers questionsLiveKnows your knowledge baseLiveLooks something up in your own system (order, file, balance)Module

Logs & records

Logs the reportLiveOwn service desk: ticket number, SLA clock and a status page for the reporterModuleLogs in your CRMLiveRecording + searchable transcriptLive

Transfers urgent cases

Transfers to youLiveWarm handover — SMS with contextLive

Or schedules a visit

Books in your calendarLiveSchedules a callbackLive

Beyond the phone

Also on WhatsApp, email & DMModule

Confirms & protects

SMS confirmationLiveFilters spam & cold callersLive

Green = live today · Module = add it separately (or included in Complete). Newer modules are switched on per customer during a guided start.

What we keep hearing

Three situations you probably recognise.

A fault can come in at any hour

A fire-alarm system reports a fault at the oddest moments — evenings, weekends. Miss that call and a client is left with a system in fault. Voxori takes every report and transfers it to your fault service.

Your engineers on site, the phone unattended

While your team is out doing maintenance, the phone keeps ringing. In fire safety a missed report quickly feels like a missed risk. Voxori catches every call, even when no one can pick up.

Booking maintenance and inspections eats reception time

Recurring NEN maintenance and inspections mean a lot of back-and-forth calling and diary work. Voxori asks for the company, location and contact and puts the service visit straight in your calendar.

How it works

Three steps. No second phone. No training needed.

Caller reports a fault or asks about maintenanceIncoming · fire-alarm company

Voxorilive check

Fault reportMaintenance & inspectionEmergency straight through

warm transfer

dashboardMaintenance — Thursday 10:00

proof

main call typeFault reports · 40%

industry logicDanger always comes first

exception pathAnd a fault or a false alarm?

Caller reports a fault or asks about maintenance

Voxori picks up, hears whether it's a fault, maintenance, an inspection or a quote, and asks for the company and the location of the system.

Faults go through, maintenance gets booked

A fault Voxori transfers straight to your fault service — without judging the severity itself. For maintenance or an inspection it books a service visit in your calendar.

In danger: 112 and transfer at once

If Voxori hears there's a fire, smoke or immediate danger, it points the caller to 112 and transfers straight away. No technical advice, no diagnosis — safety always comes first.

Start — €0 setup →

The whole call

From first ring to confirmation — step by step.

A building manager calls with a fault while your engineers are out on site. Here's what happens — with safety always first.

Answer

Picks up as reception

Voxori introduces itself as the digital assistant of your fire-alarm company, calm and businesslike. No hold music, no voicemail.

Safety

Danger always comes first

If Voxori hears there's a fire, smoke or immediate danger, it points the caller to 112 and transfers straight through — it books nothing and gives no instructions.

doorschakelen()

Recognise

Fault, maintenance or inspection

Voxori hears what the call is about and asks for the company and the location of the system. It never judges how serious a fault is itself, and never quotes a price.

Calendar

Books a service visit live

For maintenance or an inspection Voxori first asks for a specific day and then offers two times that are genuinely free — never a time it makes up.

check_beschikbaarheid()

Confirm

Only books after agreement

Job, day, location and name in one sentence, then Voxori puts the service visit in your calendar (Voxori Calendar or Google Calendar). Not before.

maak_afspraak() · success

Done

Report + confirmation on its way

A fault goes through to your fault service; a booked service visit gets an SMS to the caller. Every call sits as a transcript in your dashboard.

And a fault or a false alarm?

A fault, a false alarm or a system shutdown goes straight through to your fault service — Voxori logs the company and location and never judges the severity itself. A quote or a new installation it transfers to an advisor.

Voxori's own CRM — now live

Every caller becomes a contact card with a timeline.

No integration, no manual work: after every call the caller is in your own Voxori CRM — timeline included. Voxori recognising a regular on the phone is built in anyway; this module is about what you get to see afterwards. You switch it on yourself in your portal. Prefer HubSpot or Pipedrive? Those connect too.

Start — €0 setup →

New contact card

Incoming · fire-alarm company

Timeline

Contact card created

Illustration of an auto-filled contact card — not real customer data.

How it sounds

Booking the yearly maintenance

A building manager calls to book the yearly maintenance of the fire-alarm system. The engineers are out on site and the owner can't pick up.

Incoming call

Voxori answers instantly

00:00

Voxori

Good afternoon, you're speaking with the digital assistant of Brandbeveiliging De Vries — I'm an AI assistant. How can I help you?

Caller

Hi, it's time for the yearly maintenance of our fire-alarm system — can someone come out for that?

Voxori

I'd be glad to book that in. Which company am I speaking with, and where is the system located?

Caller

Facilities at De Kroon, Dorpsweg 3 in Utrecht. Put it under Ms De Boer.

Voxori

Noted — De Kroon at Dorpsweg 3, under Ms De Boer. When would a service visit suit you?

Caller

Ideally sometime next week, on Thursday.

check_beschikbaarheid()

Voxori

Let me check the calendar... Thursday the tenth at ten o'clock works, or Friday at half past one — which suits you better?

Caller

Thursday at ten is fine.

Voxori

Maintenance on the fire-alarm system, Thursday the tenth at ten, Dorpsweg 3, under Ms De Boer — shall I lock it in?

Caller

Yes, please.

maak_afspraak() · done

Voxori

Done — you'll get an SMS confirmation with the date and time shortly. Anything else I can do for you?

Caller

No, that's all. Thanks.

Maintenance — Thursday 10:00

In calendar · SMS sent

Played live — loops automatically

Result: Service visit for the yearly maintenance booked for Thursday the tenth at 10:00 after a live calendar check; SMS confirmation sent to the caller straight away. For a fault or a fire, Voxori would book nothing and transfer immediately.

A written example for illustration, translated from Dutch — not a recording of a real call. On the phone Voxori speaks Dutch. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.

Try it yourself

Chat with Voxori — like a real customer

This is the same booking brain as on the phone, set up for this industry. Ask for an appointment and watch it handle the whole conversation. You get 3 minutes — the clock starts at your first message. It's a demo — nothing is actually booked.

VoxoriAI · instant answers3:00

Demo — 3 minutes of test time, nothing is actually booked.

Hi! I answer the phone for this business. How can I help — book an appointment, or a question?

You're chatting with the same AI brain as on the phone. This is a demo: no real appointment is made.

New — live and opt-in

More than just picking up.

These modules are off by default — you switch them on yourself in your customer portal and decide the settings. No surprises for your callers.

Safety-net mode — your fault service first

Your fault service's number rings first; if no one picks up, Voxori catches the report instead of voicemail. A client with a system in fault always reaches someone this way.

Warm handover — building and fault in view beforehand

When Voxori transfers a fault report, you first get (opt-in) a text with who's calling and why: 'facilities management De Kroon, Dorpsweg 3, fault report'. You pick up with the building already in mind. Included; works on a mobile forwarding number.

Missed-call SMS — no reporter left hanging

Couldn't a reporter get through, an automatic (opt-in) text goes out that the lines were busy, asking them to try again, with your number included. No callback promise and no confirmation of receipt — we only report what was sent. Maximum one per number per day.

What Voxori handles for you

One digital reception. Everything your phone asks.

Answers 24/7 — even when your engineers are out on site or reception is unstaffed

Tells callers right away that they're speaking with a digital assistant — honest and required

Logs a fault report with company and location and transfers it straight to your fault service

Points fire, smoke or immediate-danger calls to 112 and transfers at once — never books anything

Books maintenance and inspections (NEN 2535/2654) live in your calendar and sends an SMS confirmation

Never gives technical or safety advice, never quotes a price and never diagnoses — that's for your specialist

Transfers quote and installation questions to an advisor; every call sits as a transcript in your dashboard

What does Voxori hear in your field?

Not just appointments — a whole conversation mix.

Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.

All conversation types →

Fault reports

40%

Logged + through to your fault service

Booking maintenance + inspection

30%

Live in the calendar (NEN 2535/2654)

Quotes + new installations

15%

To an advisor

Fire or immediate danger

112 + transfer straight away

Complaints + other

10%

Transfer or in dashboard

Indicative split based on industry averages for ai front office for fire-alarm companies — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.

Pricing

From €79/mo — or pay per minute (€0.32)

Built-in price ceiling: you never pay more than Voxori Complete (€319/mo)

· Build your own (Base + modules) or all-in-one (Complete) · fire-alarm or maintenance company
· Never pay more than Voxori Complete (€319/mo), fully all-in
· €0 setup · excl. VAT · 30-day money-back · cancel monthly

Start — €0 setup →See all plans →

Pilot programme

We're building this together with the first pioneers in your field.

We're looking for fire-alarm and maintenance companies to run the template live with guidance. Personal guidance: we run a pilot call together before you go live, the first 7 days after go-live are free, and you get a 30-day money-back guarantee on your first payment. Email hallo@voxori.nl.

Be one of the first →Book a call →

Frequently asked

The questions we hear most.

What does Voxori do with a fault report?

Voxori logs the company and the location and transfers the report straight to your fault service. It never judges the severity itself and gives no technical instructions — that's for your engineer.

And in a real fire or immediate danger?

Then Voxori points the caller straight to 112 and transfers to your fault service. It books nothing and gives no instructions about the system. Safety always comes first.

Does Voxori book maintenance and inspections?

Yes. For periodic maintenance or an inspection (NEN 2535/2654) Voxori asks for the company, the location and the contact, checks your calendar live and books a service visit. The customer gets an SMS confirmation.

Does Voxori give a price or technical advice?

No. Voxori never quotes prices and never judges whether a system is safe or meets the standard. For a quote or a new installation it transfers to an advisor, or takes your details for a callback.

What about a false or unwanted alarm?

Voxori logs the report and transfers to your fault service. It never gives reset or operating instructions over the phone — it leaves that to a specialist.

We want to take the system out of service temporarily — can Voxori arrange that?

Voxori doesn't arrange the shutdown itself and never confirms that it's allowed. It notes the company, the location, which system and when, and transfers to your fault service or control room to record it.