For your industry
You're in an owners' meeting, doing a survey at a building or in the middle of a call with a board. Meanwhile an owner calls about a leak in the stairwell or a lift that won't work. Voxori answers, logs the report neatly and puts it straight in the right place — while you keep working.
€0 setup · 30-day money-back · Cancel monthly
A transparent estimate for this industry, built on conservative averages you can adjust. It shows what staying unreachable costs you — not a Voxori promise.
What does it cost you?
One new association under management outweighs a year of Voxori.
Management fees vary per association and number of units, so we don't quote a fixed amount — even one recovered management contract outweighs a year of Voxori — adjust to your own numbers
Illustrative calculation based on industry averages — not a guarantee. The annual figure is the monthly amount × 12; your actual outcome depends on your own call volume, rates, and how many calls you currently miss.
One incoming call, handled automatically. Voxori only books for real after your go-ahead and a live calendar check — never a made-up promise.
Not just a phone bot — Voxori runs the whole lifecycle for this industry. See which modules light up at each step, honestly labelled live or module.
Answers & logs the caller
Answers from your knowledge base
Logs & files the report
Escalates urgency — with context
Or schedules a callback or visit
Also on WhatsApp, email & DM
Protects the line & informs you
Green = live today · Module = add it separately (or included in Complete). Newer modules are switched on per customer during a guided start.
During an evening owners' meeting your phone is off, but then someone calls about water in the communal hallway. Voxori answers, asks which building, the address and what's going on, and either routes the call through or notes a callback request according to your rules.
After the annual accounts go out, the phone fills up with the same questions: 'why is this the way it is?', 'when is the owners' meeting?', 'when is the direct debit?'. Voxori catches those routine questions and gives the answers you've set out in advance.
A tenant calls about a broken radiator — but as an HOA property manager you work for owners, not their tenants. Voxori recognises that, politely refers the tenant on to their landlord and keeps your line free for the people who do belong with you.
Voxori answers straight away, asks which building, the apartment number and what it's about — a leak, the lift, a question about service charges or the owners' meeting. Knows terms like HOA, deed of division, owners' meeting, service charges and communal area.
An appointment for a survey or board meeting Voxori books straight into your calendar (Voxori Calendar or Google Calendar). A report of a fault or leak goes as a tidy note to your dashboard, with building and address attached. Emergencies (think: a lift with someone inside, a smell of gas) she routes through according to your rules — or refers to 112.
The owner gets an SMS with what's been logged and when they can expect to hear back. You see the report and can read the whole conversation back in your dashboard, with building, caller and summary.
An owner calls about a leak while you're on site. Here's what happens — without the report being left hanging.
Voxori introduces herself as your management office's assistant, in calm, professional Dutch. No hold music, no voicemail.
First the key question: is someone calling as an owner or as a tenant? For water, a lift or safety, Voxori immediately checks whether it's an emergency.
Which building and which unit number it concerns, and in whose name — Voxori logs the report neatly. She never gives a technical or financial judgement.
For a callback slot Voxori looks live in your calendar and offers two concrete times from the result.
check_beschikbaarheid()One short summary, then Voxori puts the callback appointment in your calendar — with the right manager.
maak_afspraak() · successThe owner gets an immediate SMS with day, time and subject. You see the appointment waiting and can read the conversation back later.
Someone trapped in a lift, water reaching the electrics, fire or a smell of gas? Voxori names 112 and routes through straight away. Service charges, the annual accounts, a conflict or a legal question also go to you — she never fills in an amount or judgement herself.
No integration, no manual work: after every call the caller is in your own Voxori CRM — timeline included. Voxori recognising a regular on the phone is built in anyway; this module is about what you get to see afterwards. You switch it on yourself in your portal. Prefer HubSpot or Pipedrive? Those connect too.
Timeline
Illustration of an auto-filled contact card — not real customer data.
A resident calls the HOA management office about a leak in the building's parking garage. The manager is in the middle of a survey at another location and can't pick up.
Result: Report logged and callback locked in for the next morning at 9:00 AM after a live calendar check; Peter receives an immediate SMS confirmation. The manager reads the full transcript back in the dashboard.
A written example for illustration, translated from Dutch — not a recording of a real call. On the phone Voxori speaks Dutch. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.
This is the same booking brain as on the phone, set up for this industry. Ask for an appointment and watch it handle the whole conversation. You get 3 minutes — the clock starts at your first message. It's a demo — nothing is actually booked.
These modules are off by default — you switch them on yourself in your customer portal and decide the settings. No surprises for your callers.
A lift failure or a leak that comes in by phone immediately gets a number Voxori can give the caller, plus a handler and a resolution target on your office hours. The journal records who did what and when — useful when an owner comes back to it months later. The reporter follows it on a page of their own, without an account. Unlimited handlers: you pay per organisation, not per person. Built and tested, but not yet in use at a customer; we switch it on together during a guided start. Already have a connected ticket system? That stays leading and nothing changes.
An emergency report you transfer — water near the electrics, a lift fault — normally arrives without any context. With warm transfer (opt-in, included) the target number gets an instant SMS with who's calling and what about: 'owner Residentie De Linde, leak in the parking garage'. So the conversation doesn't start from zero. Works on a mobile forwarding number.
Residents call with the same questions again and again: how do I report something, when is the owners' meeting, where do I find the rules. Voxori answers them exclusively from your own knowledge base — and never makes a statement of her own about service charges or who has to pay for what. Import the knowledge base from your website; every suggestion comes in as a draft and you approve it before use. Add it separately (+€19/mo) or it's included in Voxori Complete.
Answers 24/7 — including evenings and weekends, exactly when residents call
First asks whether someone is calling as an owner or as a tenant, and notes the building, unit number and nature of the report
Recognises emergencies (lift, water near electrics, a smell of fire or gas) and then routes through immediately following your rules — in acute danger she names 112
Checks live in the calendar when the manager can call back and only locks in the callback appointment after agreement
Sends the resident an immediate SMS confirmation with day, time and subject
Answers questions about service charges, the owners' meeting or the rules only using your own wording — and never makes a promise of her own about costs or repairs
Routes conflicts, legal questions and complaints politely through to the manager
Every call sits as a full transcript in the dashboard, so no report is left hanging
Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.
Indicative split based on industry averages for ai front office for hoa property managers — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.
Built-in price ceiling: you never pay more than Voxori Complete (€319/mo)
We're looking for HOA property managers to test the property-management template live, with guidance. Personal guidance: we run a pilot call together before you go live, the first 7 days after go-live are free, and you get a 30-day money-back guarantee on your first payment. Email hallo@voxori.nl.
Yes. The template is trained on terms like HOA, owners' meeting, deed of division, service charges, reserve fund, communal area, audit committee and annual accounts. The names and numbering of your buildings we add during setup, so Voxori can match a report to the right property straight away.
Voxori notes the building, the address and the nature of the report, and routes through to your faults number or the contractor according to the rules you set. For a genuine emergency — think someone trapped in a lift or a smell of gas — Voxori refers to 112 and then routes through. She never gives technical or legal advice herself.
Yes. Conflicts between owners, legal matters or questions only the board can answer, you can mark as 'always route through'. Voxori then won't schedule those herself, but notes a callback request or puts you on the line right away.
Voxori works 24/7. Outside office hours she takes reports, routes emergencies through to your faults number or stand-in, and leaves an SMS with when an owner can expect to hear back. Routine matters — a question about service charges, an owners'-meeting document — come in as a tidy summary in your dashboard the next morning.
No. Voxori schedules appointments and takes reports. Substantive questions about who has to pay for something, whether a change to the deed of division is allowed, or a structural assessment — those she explicitly leaves to you. For such questions she notes a callback request or routes through.
Voxori catches reports like an answering service, but with structure: complex, address and nature of the issue are always asked for, urgent cases go straight to your emergency line and routine questions about service charges are answered from your own texts.
Try Voxori on your management number — €0 setup. Live within 2 business days, with a data processing agreement for your HOAs.
On the phone Voxori speaks Dutch. English works in WhatsApp, email and messages: the Bilingual module on top of Extra channels.
A booking widget on your site, alongside what Voxori schedules by phone — in one calendar.
A built-in service desk: a number on the phone, an SLA on your working hours, a status page for the reporter.