For your industry
AI front office for HOA property managers — takes reports, even during an owners' meeting.
You're in an owners' meeting, doing a survey at a building or in the middle of a call with a board. Meanwhile an owner calls about a leak in the stairwell or a lift that won't work. Voxori answers, logs the report neatly and puts it straight in the right place — while you keep working.
€0 setup · 30-day money-back · Cancel monthly
Every missed call is a customer who dials the next number.
A transparent estimate for this industry, built on conservative averages you can adjust. It shows what staying unreachable costs you — not a Voxori promise.
What does it cost you?
One new association under management outweighs a year of Voxori.
Management fees vary per association and number of units, so we don't quote a fixed amount — even one recovered management contract outweighs a year of Voxori — adjust to your own numbers
Illustrative calculation based on industry averages — not a guarantee. The annual figure is the monthly amount × 12; your actual outcome depends on your own call volume, rates, and how many calls you currently miss.
From ring to booked — here's the whole call.
One incoming call, handled automatically. Voxori only books for real after your go-ahead and a live calendar check — never a made-up promise.
One contact — and every module runs along.
Not just a phone bot — Voxori runs the whole lifecycle for this industry. See which modules light up at each step, honestly labelled live, module or in pilot.
Answers & recognises the caller
Answers from your knowledge base
Logs & files the report
Escalates urgency — with context
Or schedules a callback or visit
Also on WhatsApp, email & DM
Protects the line & informs you
Green = live today · Module = add it separately (or included in Complete) · Pilot = enabled per customer after a guided pilot. Every module above is one Voxori already runs.
Three situations you probably recognise.
An owner calls about a leak while you're in a meeting
During an evening owners' meeting your phone is off, but then someone calls about water in the communal hallway. Voxori answers, asks which building, the address and what's going on, and either routes the call through or notes a callback request according to your rules.
Service-charge and annual-account questions pile up
After the annual accounts go out, the phone fills up with the same questions: 'why is this the way it is?', 'when is the owners' meeting?', 'when is the direct debit?'. Voxori catches those routine questions and gives the answers you've set out in advance.
Tenants you aren't actually meant to help
A tenant calls about a broken radiator — but as an HOA property manager you work for owners, not their tenants. Voxori recognises that, politely refers the tenant on to their landlord and keeps your line free for the people who do belong with you.
Three steps. No second phone. No training needed.
An owner calls your management number
Voxori answers within one second, asks which building, the apartment number and what it's about — a leak, the lift, a question about service charges or the owners' meeting. Knows terms like HOA, deed of division, owners' meeting, service charges and communal area.
Voxori schedules or triages live
An appointment for a survey or board meeting Voxori books straight into your Google Calendar. A report of a fault or leak goes as a tidy note to your dashboard, with building and address attached. Emergencies (think: a lift with someone inside, a smell of gas) she routes through according to your rules — or refers to 112.
Confirmation by SMS or routed through
The owner gets an SMS with what's been logged and when they can expect to hear back. You see the report and can read the whole conversation back in your dashboard, with building, caller and summary.
From first ring to confirmation — step by step.
An owner calls about a leak while you're on site. Here's what happens — without the report being left hanging.
Answers within one second
Voxori introduces herself as your management office's assistant, in calm, professional English. No hold music, no voicemail.
Asks owner or tenant
First the key question: is someone calling as an owner or as a tenant? For water, a lift or safety, Voxori immediately checks whether it's an emergency.
Notes building and unit number
Which building and which unit number it concerns, and in whose name — Voxori logs the report neatly. She never gives a technical or financial judgement.
Checks your calendar live
For a callback slot Voxori looks live in your calendar and offers two concrete times from the result.
check_beschikbaarheid()Books the callback only after agreement
One short summary, then Voxori puts the callback appointment in your calendar — with the right manager.
maak_afspraak() · successSMS goes out
The owner gets an immediate SMS with day, time and subject. You see the appointment waiting and can read the conversation back later.
Someone trapped in a lift, water reaching the electrics, fire or a smell of gas? Voxori names 112 and routes through straight away. Service charges, the annual accounts, a conflict or a legal question also go to you — she never fills in an amount or judgement herself.
Every caller becomes a contact card with a timeline.
No integration, no manual work: after every call the caller is in your own Voxori CRM — timeline included. When a returning customer calls, Voxori recognises it and doesn't start cold. You switch it on yourself in your portal. Prefer HubSpot or Pipedrive? Those connect too.
A leak report while the manager is on site
A resident calls the HOA management office about a leak in the building's parking garage. The manager is in the middle of a survey at another location and can't pick up.
Result: Report logged and callback locked in for the next morning at 9:00 AM after a live calendar check; Peter receives an immediate SMS confirmation. The manager reads the full transcript back in the dashboard.
A written example for illustration — not a recording of a real call. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.
Chat with Voxori — like a real customer
This is the same booking brain as on the phone, set up for this industry. Ask for an appointment and watch it handle the whole conversation. You get 3 minutes — the clock starts at your first message. It's a demo — nothing is actually booked.
More than just picking up.
These modules are off by default — you switch them on yourself in your customer portal and decide the settings. No surprises for your callers.
Warm transfer — the manager knows straight away what's going on
An emergency report you transfer — water near the electrics, a lift fault — normally arrives without any context. With warm transfer (opt-in, included) the target number gets an instant SMS with who's calling and what about: 'owner Residentie De Linde, leak in the parking garage'. So the conversation doesn't start from zero. Works on a mobile forwarding number.
Knowledge base & website import — your own answers, no guessing
Residents call with the same questions again and again: how do I report something, when is the owners' meeting, where do I find the rules. Voxori answers them exclusively from your own knowledge base — and never makes a statement of her own about service charges or who has to pay for what. Import the knowledge base from your website; every suggestion comes in as a draft and you approve it before use. Add it separately (+€19/mo) or it's included in Voxori Complete.
One digital reception. Everything your phone asks.
Answers 24/7 — including evenings and weekends, exactly when residents call
First asks whether someone is calling as an owner or as a tenant, and notes the building, unit number and nature of the report
Recognises emergencies (lift, water near electrics, a smell of fire or gas) and then routes through immediately following your rules — in acute danger she names 112
Checks live in the calendar when the manager can call back and only locks in the callback appointment after agreement
Sends the resident an immediate SMS confirmation with day, time and subject
Answers questions about service charges, the owners' meeting or the rules only using your own wording — and never makes a promise of her own about costs or repairs
Routes conflicts, legal questions and complaints politely through to the manager
Every call sits as a full transcript in the dashboard, so no report is left hanging
Not just appointments — a whole conversation mix.
Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.
Indicative split based on industry averages for ai front office for hoa property managers — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.
From €79/mo — or pay per minute (€0.32)
Built-in price ceiling: you never pay more than Voxori Complete (€319/mo)
- · Build your own (Base + modules) or all-in-one (Complete) · suited to the small management office
- · €0 setup · excl. VAT · 30-day money-back · cancel monthly
We're building this together with the first pioneers in your field.
We're looking for HOA property managers to test the property-management template live, with guidance. A 30-day free pilot with personal support. Email hallo@voxori.nl.
The questions we hear most.
Does Voxori understand an HOA property manager's jargon?
Yes. The template is trained on terms like HOA, owners' meeting, deed of division, service charges, reserve fund, communal area, audit committee and annual accounts. The names and numbering of your buildings we add during setup, so Voxori can match a report to the right property straight away.
How does Voxori handle a leak or a lift fault?
Voxori notes the building, the address and the nature of the report, and routes through to your faults number or the contractor according to the rules you set. For a genuine emergency — think someone trapped in a lift or a smell of gas — Voxori refers to 112 and then routes through. She never gives technical or legal advice herself.
Can I exclude certain reports from AI handling?
Yes. Conflicts between owners, legal matters or questions only the board can answer, you can mark as 'always route through'. Voxori then won't schedule those herself, but notes a callback request or puts you on the line right away.
What happens when the management office is closed?
Voxori works 24/7. Outside office hours she takes reports, routes emergencies through to your faults number or stand-in, and leaves an SMS with when an owner can expect to hear back. Routine matters — a question about service charges, an owners'-meeting document — come in as a tidy summary in your dashboard the next morning.
Does Voxori give legal or structural advice to owners?
No. Voxori schedules appointments and takes reports. Substantive questions about who has to pay for something, whether a change to the deed of division is allowed, or a structural assessment — those she explicitly leaves to you. For such questions she notes a callback request or routes through.
Ready to stop missing an owner during a meeting?
Try Voxori on your management number — €0 setup. Live within 2 business days, with a data processing agreement for your HOAs.