For your industry
AI front office for opticians — answers 24/7, books eye tests.
You're with a customer at the mirror and the phone rings. A caller asks: 'What does an eye test cost?' Voxori answers it itself from your price list, asks whether it may book the appointment and checks your calendar — before you've hung up. It also takes messages and filters out urgent cases.
7 days free · No credit card · 30-day money back · Cancel monthly
Three situations you probably recognise.
Phone missed during an eye test
You're behind the refraction unit with a customer. The phone rings on the counter. By the time the test is done, that caller has already booked with the optician in the next town. Voxori answers from the first ring and books straight away.
Saturday: fittings and callers at the same time
On Saturday the shop is full of customers trying on glasses, and that's exactly when everyone calls for an eye test or a glasses pick-up. Voxori can handle several calls at once — no queue, no customer who gives up.
Glasses ready but customer unreachable
You call in the afternoon to say a pair of glasses has come in, but you reach voicemail. The customer calls back in the evening, when you're closed. Voxori answers 24/7 and schedules a pick-up moment or leaves a callback note.
Three steps. No second phone. No training needed.
Customer calls your shop number
Voxori answers within one second, in fluent Dutch. It asks for the name, the type of appointment (eye test, lens check, glasses pick-up, warranty) and a preferred time.
Voxori checks your calendar live
Fully booked on Thursday afternoon? Voxori sees it and automatically offers another time. It books the eye test or lens check directly into your Google Calendar — no double bookings on the test unit.
Confirmation by SMS
The customer immediately gets an SMS with the date, time and type of appointment. You see the booking in your calendar and can read the whole conversation back later in your dashboard.
From first ring to confirmation — step by step.
A customer calls because their glasses just broke, or wonders whether their vision is getting worse. Voxori books a test — without advising on prescription strength or lenses.
Answers warmly and clearly
Voxori introduces itself as your shop's digital assistant, in fluent Dutch. If there's urgency — a broken pair of glasses — it pays attention right away.
Test or follow-up order
An eye test, choosing new glasses or the annual lens check — Voxori recognizes it and asks for the name and preferred time.
Books, doesn't advise
No advice on prescription strength, lens choice or frames, and no filling in insurance. Prices come word for word from your list — after the test you can calmly look at the options.
Checks your calendar live
For a concrete day Voxori looks in the calendar, optionally with the regular optometrist, and offers two real time slots.
check_beschikbaarheid()Only books after approval
One short recap — test, day, time, name — then Voxori locks in the appointment. A pick-up or a small repair? That's simply walk-in.
maak_afspraak() · successConfirmation goes out
The customer gets an SMS with the day and time. You see the appointment in your calendar and read the conversation back later.
Blurred vision, eye pain or flashes of light? Voxori points to the GP or emergency care and forwards immediately. A complaint about earlier glasses, an insurance question or a first pair of children's glasses also go to a human.
A quick call between two glasses fittings
A customer calls the optician's shop on a busy Tuesday morning. The optician is doing an eye test and can't pick up.
Result: Eye-test appointment booked for Thursday at 9:30 after a live calendar check; SMS confirmation sent to Ellen Schuurman.
A written example for illustration — not a recording of a real call. Voxori states at the start that it is the digital assistant and only confirms an appointment after the calendar has been checked live.
One digital reception. Everything your phone asks.
Answers 24/7 — including during eye tests, fittings or busy Saturdays
Books eye tests and glasses-fitting appointments directly into Google Calendar after a live availability check
Automatically offers an alternative time if a requested slot is already taken
Sends an instant SMS confirmation with the date, time and type of appointment (test, adjustment or pick-up)
Answers frequently asked questions about opening hours, address and the range (glasses, lenses, sunglasses)
Forwards complaints or special questions — such as a broken frame or reimbursement queries — neatly to the optician
Optional: sends a reminder SMS before the appointment to reduce no-shows for eye tests
Every conversation can be read back as a transcript in the dashboard
Not just appointments — a whole conversation mix.
Voxori covers six conversation types that come back every day. Below is the typical split we hear in your field — so you recognise which part of your day Voxori takes over from tomorrow.
Indicative split based on industry averages for ai front office for opticians — your own mix will differ. We measure your own split in your dashboard once Voxori is running for you.
Starter — from €99/mo + €299 one-time setup
- · 150 minutes of calls per month · suited to the small optician
- · 7 days free · no credit card · cancel monthly
We're building this together with the first pioneers in your field.
We're looking for opticians to test the optician template live with guidance. 30-day free pilot, personal support. Email rakesh@voxori.nl.
The questions we hear most.
Does Voxori understand optician jargon?
Yes. The optician template knows terms like eye test, refraction, lens check, multifocal, children's glasses and frame adjustment. For specific services you offer (e.g. ortho-k or sports glasses) we add them during setup.
How does Voxori handle an acute eye complaint?
Voxori gives no medical advice. For an acute complaint (pain, sudden poor vision, a particle that won't go away) it refers the caller to their GP or an out-of-hours GP service and, where needed, forwards to you according to your rules.
Can I exclude certain services from AI handling?
Yes. A first contact-lens fitting or a complex warranty claim can be marked as 'humans only'. Voxori then asks for a callback note and sends you an email.
What happens when the shop is closed?
You tick your opening and holiday hours in your dashboard. Voxori then says the shop is closed, gives the next open day and can schedule an eye test or pick-up moment for later.
Can Voxori answer questions about health insurance or reimbursement?
Only to a limited extent. Voxori gives no specific explanation about reimbursements, excess or supplementary packages — it refers those to you or to the customer's health insurer. For the booking itself that isn't needed.
Ready to never miss an eye-test booking again?
Try Voxori free for 7 days on your shop number. No credit card, no obligations, live within 2 business days.
Voxori does more than pick up.
Let Voxori ask for a small iDEAL deposit on reservations — fewer empty slots.
Someone calls in English? Voxori switches along. One number, two languages.
A booking widget on your site, alongside what Voxori schedules by phone — in one calendar.